Get in Touch
We're here to help make your Japan adventure planning as smooth as possible. Whether you've spotted a bug, have a suggestion, or simply want to say hello, we'd love to hear from you.
Report a Bug
Found something that's not working quite right? We appreciate you taking the time to let us know. Please include as much detail as possible so we can investigate and fix it promptly.
Request a Destination
Is there a must-visit location we're missing? We're always looking to expand our coverage of Japan's incredible destinations. Let us know what you'd like to see added.
Feature Suggestions
Have an idea that would make JaPlanner even better? We're always keen to hear your suggestions. Your feedback helps shape the future of the app.
General Enquiries
For any other questions, feedback, or just to say konnichiwa, we're happy to chat. Drop us a line and we'll get back to you as soon as we can.
We typically respond within 24-48 hours during weekdays
Common Questions
How do I save my trip?▼
Sign in with your Google account to save your trip to the cloud. Your trip will be automatically synced across all your devices.
Can I share my trip with others?▼
Yes! Once signed in, you can invite others to view or collaborate on your trip using the Share feature in the trip settings.
Are the train times accurate?▼
Our train times are approximate and based on typical journey durations. For exact schedules and reservations, we recommend checking with JR or HyperDia closer to your travel dates.
Is JaPlanner free to use?▼
Yes, JaPlanner is completely free to use. We built it to help fellow Japan enthusiasts plan their perfect trip.